Dog Licences Knowledge Base

Help Documents

• Overview: Essential Information

  • Full POODL Training [Video Recording]
  • Dashboard Overview
  • Renewal Follow Up: Useful Considerations for Admins

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• Licences

  • Creating a New Licence
  • Renewing a Licence
  • Updating a Licence
  • Adding a New Dog (to an Existing Record)
  • Editing a Dog’s Details
  • Removing a Dog From a Licence
  • Re-opening a Closed Licence
  • Add a Note to a Licence
  • Add an Alert to a Dog
  • Closing a Licence 

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• Admins

  • Change Your Password
  • Updating your user details
  • Filtering lists (Using Filters)
  • Quick Search (Search Bar)
  • View Data Across Different Parishes
  • Processing Early Renewals
  • Exporting Licence Data to Excel (Data Export)
  • Export Dog Breed Data to Excel (Dashboard)
  • Financial Reporting

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• Superadmins

  • Create a New User
  • Update Admin User Details
  • Reset User Admin Password

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• Miscellaneous

  • Change Renewal Email Timings or Text
  • Submit a Technical Request: Report an Issue/Bug
  • Licence holder requests copy of their data – Subject Access Request (SAR)
  • Manually renewing licences that were added in 2023

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