Some licence holders created their license early in 2023 despite the messaging for them to not do this. In this case a good solution is to manually renew the licence in 2024 at a zero cost.
To do this:
- Find the relevant licence within POODL. It should have a status of Pending.
- Go to the ACTIONS menu and select RENEW LICENCE
- Enter a zero cost
- Change the payment date to 1st Jan.
- Untick the email box
- Click Renew Licence button.
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